Our Ready To Wear products are shipped within 4-7 Days using the following carrier: United States Postal Service. Pre-orders are shipped between 3-5 weeks. Shipping is free for all US and Canadian residents.
However, if your package is delayed we have no control over the United States Postal Service. We do put delivery tracking and confirmation on your package at no extra charge to you to assist in locating your package should it be delayed
For custom pieces, there will be a shipping charge based on the weight: New Delhi to New York which is $10/kilo [plus customs fee and fuel charge]. After, you can pick-up the package from our home office or we can ship it domestically to you via USPS.
A separate invoice from the shipping company and USPS will be forwarded to you.
On request, we can ship custom pieces within India. The shipping fee will be greatly reduced.
WESTxEAST will only accept returns for store credit for ONLY ready-to-wear items. Items must be in new condition, unworn, unaltered and free of damages by the customer. For a full store credit, mail out your item within 21 days from the receipt of original order. Items cannot be returned for store credit after 21 days from the receipt of original order. The customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Items must be returned with all WESTxEAST tags still attached. No returns or credit available for customized outfits.
To process a return, please e-mail email@example.com. A return label will be sent to you. You should mail your product to: 2233 6th Street Long Island, NY 11554 United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed within a week. The store credit will expire within one year of the date of the original purchase.